Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@barbwiredesigns.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@barbwiredesigns.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@barbwiredesigns.com.au.
Barb Wire Designs Returns & Refunds
Returns for an exchange will be granted if the item is deemed faulty or defective, given the item is returned within 14 days of the customer receiving the item, as defined in Australian Consumer Law.
Barb Wire Designs Australia reserves the right to deny returns or exchanges for such reasons as change of mind, wrong size or not liking the style or colour choice. Barb Wire Designs Australia also reserves the right to deny cancellation of your order due to change of mind or change of circumstances prior to your item being shipped out. Please note processing times are estimates.
Please use the size descriptions, product descriptions when choosing an item. There is specific information in the item descriptions regarding each item.
It is imperative that you measure and use your own measurements when purchasing custom items. Do not rely on 'usual' sizing.
Barb Wire Designs Australia does not accept returns or exchanges for change of mind for Personalised items as they are handmade-to-order.
If you feel you have received a faulty or damaged item, please get in contact via email.
Please be aware that due to the nature of natural fibres and digital printing, the printing can vary with each item.
Barb Wire Designs Australia is not responsible for any damage done to items after purchase, including damage or faults caused by washing machines or laundry products, such as but not limited to stains, bleaching or dye leaking, or damage caused by contact with chemicals.
Please refer to our care guides to prolong the life of your pieces.